Warranty & Returns Policy

At Franklord, we are dedicated to ensuring your complete satisfaction with your purchase. Please review our warranty and returns policy below:

1-Year Warranty

  • All Franklord timepieces are covered by a 1-year warranty from the date of purchase.
  • This warranty covers manufacturing defects in materials or workmanship.
  • It does not cover damages caused by misuse, accidents, normal wear and tear, or unauthorized repairs.

For warranty claims, please contact our support team at:

Returns & Exchanges

We want you to love your Franklord watch. If you need to return or exchange your order, here’s how it works:

Eligibility:

  • Returns or exchanges are accepted within 3 days of delivery.
  • To be eligible, the product must be unused, in its original condition, and include all original packaging and accessories.

If the Product Has Issues:

  • Free return or exchange will be provided for products with manufacturing defects or damages during transit.

If the Product is in Perfect Condition:

  • If you wish to return or exchange a product for personal reasons (e.g., changed mind), courier charges will be borne by the customer.

Pickup & Drop Service

  • We provide a convenient all-India pickup and drop service for returns or exchanges. Our team will coordinate the pickup from your location and ensure a smooth process.

How to Initiate a Return or Exchange:

  1. Contact our support team at support@franklord.in or +91 93245 55312 with your order details.
  2. Our team will guide you through the process and arrange for the pickup.
  3. Once the returned product is inspected and approved, your refund or exchange will be processed promptly.

We value your trust and are committed to providing a seamless experience. For any further assistance, don’t hesitate to reach out to our customer support team!