Warranty & Returns Policy

At Franklord, we are dedicated to ensuring your complete satisfaction with your purchase. Please review our updated warranty and returns policy below:

1-Year Warranty

All Franklord timepieces are covered by a 1-year warranty from the date of purchase.

  • This warranty covers manufacturing defects in materials or workmanship.

  • It does not cover damages caused by misuse, accidents, normal wear and tear, water damage, or unauthorized repairs.

For warranty claims, please contact our support team at:

  • Email: support@franklord.in

  • Contact: +91 9653186991

Returns & Exchanges

We want you to love your Franklord watch. If you need to return or exchange your order, here’s how it works:

Eligibility:

  • Returns or exchanges are accepted within the same day of delivery.

  • To be eligible, the product must be unused, in its original condition, and include all original packaging and accessories.

Non-Returnable Items: Please note that the following items are not eligible for return or exchange:

  • Diamond Watches

  • Made-to-order (Custom) Watches

  • Watch Straps

1. If the Product Has Issues: A free return or exchange will be provided for products with manufacturing defects or verified damages occurred during transit.

2. If the Product is in Perfect Condition (Change of Mind): If you wish to return a product without any manufacturing defect or issue (e.g., personal preference or change of mind), the following deductions will apply:

  • Courier/Shipping Charges: To be borne by the customer.

  • Bank Charges: A 5% deduction will be applied to the refund amount to cover payment gateway processing fees.

Pickup & Drop Service

We provide a convenient all-India pickup and drop service for returns or exchanges. Our team will coordinate the pickup from your location to ensure a smooth process.

How to Initiate a Return or Exchange:

  1. Contact our support team at support@franklord.in or +91 9653186991 with your order details.

  2. Our team will guide you through the process and arrange for the pickup.

  3. Once the returned product is inspected and approved, your refund (minus applicable deductions) or exchange will be processed promptly.

We value your trust and are committed to providing a seamless experience. For any further assistance, don’t hesitate to reach out to our customer support team!